FAQ
GENERAL
Where can I buy your products?How do I make a return?
We are happy to process a return for purchases made through our website only (www.tovolo.com). Unused items in saleable condition may be returned within 30 days of purchase. Please reference our Return Policy for further details.
If I purchased an item from a retailer, can I make a return or exchange through you?
At this time, we only accept returns for items purchased directly from our website. We have strict agreements with our retail partners to ensure returns and/or exchanges of our product are accepted in the rare circumstance you are unsatisfied with your purchase. Please contact the retailer you made your purchase from for their specific return and exchange policies.
I received damaged product or missing parts, what should I do?
While Tovolo maintains strict quality standards, occasionally our products are damaged in transit. Please contact the retailer you purchased the item from to conduct a return or exchange.
For product purchased directly from Tovolo's website, please fill out a form on our Contact Us page. Please be sure to include your order number and item number or the 12-digit UPC number.
If I purchase from your website, do you accept price matches from other retailers?
Tovolo does not accept price matches; however, we occasionally offer special promotions. For that reason, we highly recommend checking our website often.
Do you offer a discount if buying several pieces of one item?
At this time, we do not provide any discounts. For retailers interested in buying Tovolo product for sale in their store, please inquire about setting up an account on our Contact Us page.
Where is Tovolo located and what are your business hours?
Tovolo is located in northeastern Ohio and is open Monday through Friday from 8:00 AM to 5:00 PM EST.
DESIGN/PRODUCT DEVELOPMENT
Do you accept outside product submissions?
Yes. If you are submitting an invention or design suggestion, please note that we will only review requests with a published patent number. Please submit the published patent number prior to submitting your invention or design. Please do not submit an invention without a published patent number; it will not be reviewed.
Can you design and manufacture custom products?
Yes, however, we require a minimum order of 2,000 pieces (contingent on the product itself). Please visit our Contact Us page and submit a ticket. Within your message, please provide details of the product, the quantity you need, and how often you will be ordering.
ORDERS/SHIPPING
What’s the status of my order?
Once your order is received, we strive to ship as soon as possible. You will receive a confirmation email when your order is placed and an email with tracking information when your order has shipped. For the ability to check the status of your order at any given time, we recommend creating an account when you complete your order.
Can I track the shipment of my order?
Yes, once your order has shipped, you will receive an email with tracking information.
Can I change or cancel my order?
Once your order is placed, please contact us immediately at sales@spectrumdiversified.com or call us at 1-800-878-3536 if you wish to change or cancel your order. We will honor your request under the condition that your order hasn’t already shipped. If your order shipped before we received your request, please reference our Return Policy for further details.
How do I enter a promotional code to my order?
You can enter a promo code during the checkout process.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping. All orders will be shipped FedEx standard ground. Any order over $50.00 is eligible for FREE ground shipping within the continental 48 United States. For more details on our order and shipping policies, please see our Policies page.
Do you ship outside the United States?
Due to high shipping costs, we are unable to support international shipping on website orders. We only ship within the Continental 48 United States.
MEDIA/PRESS
Do you accept outside submissions for product reviews and/or giveaways?
Yes. We always welcome new opportunities to partner with bloggers, DIY-ers, and photographers. Please submit a request on our Contact Us page that includes some background information on your site, website statistics, and what product(s) you are specifically interested in.
Please note: Based on current promotions at the time you submit your request and other determining factors, we may politely decline or ask to postpone your request.
Who can I contact for press related inquiries?
Please submit all press inquiries to sales@spectrumdiversified.com.